Return and Exchange Policy
- Exchange and return are a guaranteed right for all our customers and include all products we offer on our store.
- All products displayed on our store are subject to our exchange and return policy, according to the terms and conditions stated on this page.
- Returns or exchanges are possible if the product is in its original condition upon purchase and still in its original packaging.
- Exchange or return requests are approved within 3 business days.
- If the return and exchange request is approved, the representative will reach the customer within 3-5 business days.
- Please send a message via WhatsApp to the number provided on the shipping bill to request a return or exchange, or contact us through our "Contact Us" page to request a return or exchange.
- Please photograph the product and send it, specifying the city, address, and order number, so it can be exchanged for another product if the product is damaged or has a specific defect, or if it does not function as agreed.
- The full amount will be refunded to the customer if the product received is completely different from the product description on our website's product page.
- We are not responsible for any customer expectations regarding product use that are not mentioned on the product page on our website.